Logging into a Community's Zoom Account

The intended audience for this article is Clinic Directors accessing their community's Zoom account.

NOTE: You will not use your email to access the Community Zoom.

Prerequisites:

1. You must be on the Distribution list for the community. If you are not receiving emails sent to the community distribution list, please ask your ADO to add you to the distribution list.
   1. ADO's, here is the knowledge guide for managing those distribution lists: https://empowermehelp.zendesk.com/hc/en-us/articles/22778660475035-Managing-Distribution-Lists-in-Outlook
2. To access a Community Zoom account, you will need your community's Clinic ID email.
   1. If you do not know your Clinic ID, ask your ADO. You can also find it from the Monday.com All Communities List (https://empowerme-group.monday.com/boards/8898048935/views/190286582). Open the link and search up your community, the clinic ID for the community below is D118:
      Each Clinic ID Email follows the same format: CDL-[Clinic ID]@empowerme.com. Your Clinic ID is a letter and three #'s. For example, the Clinic ID for Dale Commons is B047. Therefore, the Clinic ID email for the community Dale Commons would be [e-mail].

Instructions

1. Open zoom on your device, such as a laptop, iPad, or phone.
   1. If you're using a laptop, you can find the Zoom app by typing 'Zoom' into the search bar located in the bottom left corner of the screen. Select the Zoom Workplace App.
2. Select 'Sign In':
   
3. Select 'Forgot' in the password field:
   
4. A web page will open. Type in your community's Clinic ID email and click Send:
   
5. Now check your email. It may take up to ten minutes for the password reset email from Zoom to arrive. When the email arrives, open it and click 'Reset Your Password':
   
6. Create a new Password:
   
7. Find the Zoom app again on your laptop. Enter your community's Clinic ID email and password:
   NOTE: Be sure to check "Keep me signed in"
   
8. Once logged in to Zoom, choose the Phone tab to access the Community's phone and voicemail:

If you have any questions, please reach out to IT Support!

Email: [e-mail]

Phone: [phone]