eFax - First Time Access | Forgotten Password

DO NOT CHANGE THE EFAX ACCOUNTS EMAIL ADDRESS. YOU WILL BE UNABLE TO SEND FAXES AFTERWARDS

Use Cases: 

• If you are new to your role with access to personal/community eFax, please follow the steps below to login for the first time
• If you have forgotten your personal or community eFax password, and need to have it reset 

To access eFax:

To access a Community Zoom account, you will need your community's Fax Number. If you do not know your Fax Number, search for your community on the Monday All Communities List (https://empowerme-group.monday.com/boards/8898048935/views/190286582)

1. Go to https://www.efaxcorporate.com/myaccount/login
2. Click on 'Forgot Password'
   
3. Enter the eFax number for the community, including the 1 at the beginning, no dashes or spaces
   
4. Check your inbox or the community inbox for the eFax Token email. It may take a minute.
   1. If you do not receive it, ask your ADO to confirm that you are on the Community Distribution List. If you are not, have them add you and try again. If you were already on it, check your spam folder and then reach out to IT Support.
5. Copy the Token number from the email
6. Navigate back to the browser, paste the Token, and create a new password
7. When logging in, use the fax number as the "username", not email

Never change the email address of your community's eFax account or you will be unable to send faxes,

If you have any questions, please contact the IT Support Team:

• Email: [e-mail]
• Phone: [phone]