This article reviews guidance for staff members that are experiencing issues clocking into or out of NetHealth.
Requirements
If you are encountering any of the following issues with the timeclock feature in NetHealth POC:
- Unable to clock into a site.
- Unable to clock out of a site.
- Timeclock not loading.
Instructions
If you do not have any documents pending upload to the server, tap the hamburger menu in the top right-hand corner of the screen and select Clear My Data. This will force the NetHealth POC application to reset.
If this does not resolve the issue, please reach out to your Clinic Director or Area Director of Operations, as there may be a timekeeping issue that needs to be resolved within the Administrator setting of NetHealth.
Guidance for Clinic Directors and Area Directors of Operations:
- For missing clock out punches, please have the employee attempt correct the punch
in COM or POC. - Do NOT enter the missed clock out in the Labor Log. This will create a duplicate entry
and the clock out will still need to be addressed in time clock administration. - You must receive written documentation from the employee with the details of the
clock out request.
Additional CD/ADO timekeeping guidance can be found in the following resource: CD-ADO Timekeeping Guide 1.26.24.pdf
If issues persist, please reach out to clinicalsupport@empowerme.com.