We're glad you asked!
You can use any of the following three methods - listed in order of preference - to reach us.
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Submit a request through this portal.
- If you look on the bar at the top of this page, you'll see 'Submit a request'. Click on that and fill in the required fields with as much detail as you can provide and we'll get working on your ticket right away. Some fields are required.
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Give us a call.
- You can reach our support team by phone M-F 7am-6pm Central by calling (314) 931-2319.
- We have an on-call until 9pm Central in case there is an emergency. What is an emergency? https://empowermehelp.zendesk.com/hc/en-us/articles/18183316675995-What-is-an-After-Hours-Emergency
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Send us an email.
- We prefer this be your last resort, mainly because we don't have a way to ensure all pertinent information is gathered. However, this option is still there if the other two options don't work. You can email us at itsupport@empowerme.com. Please make sure to include as much detail as possible in the email.