Resetting Multi-Factor Authentication Method

Multi-factor authentication (MFA) provides enhanced security for your EmpowerMe Wellness account by requiring an additional verification step. If you need to reset your MFA method, this guide will walk you through the secure steps to do so.

Why Resetting Your MFA Method is Important

Resetting your MFA method ensures your account remains secure if you lose access to your authenticator app, phone, or if you suspect unauthorized activity.

Prerequisites

Before initiating the reset process, please have a telephone number ready where our team can reach you for identity verification purposes. This helps us protect your account during the reset. You will also need OneLogin protect to be installed on the phone.

Step-by-Step Instructions to Reset Your MFA

Follow these steps to reset your multi-factor authentication method:

1. Contact EmpowerMe Wellness IT by calling our help line [phone] or emailing us at [e-mail]. If you email us, provide the telephone number where we can call you to verify your identity.
2. A trusted representative will reach out to you on the provided number to confirm your identity and understand your request to reset MFA.
3. Once verified, the support team will initiate the reset of your authenticator method and provide clear instructions on how to set up your new MFA. Once they reset it, it will prompt you to set it back up on your next log in to OneLogin.
4. Follow the prompts on OneLogin sign in to complete the MFA setup securely.

Tips for a Smooth Reset Process

• Ensure your contact number is current and accessible during the reset process.
• Do not share your verification codes with anyone.
• Contact support only through official EmpowerMe Wellness channels to avoid phishing attempts.

Reach out to [e-mail] or [phone] with any questions or issues along the way.